Plain-English · Last reviewed 27 April 2026

Refund Policy

We sell to compliance buyers. They have to defend every line item to procurement. So our refund policy is a) on-site, b) by-product, c) plain English. No "subject to terms" weasel.

How we think about refunds

We don't trap customers in subscriptions. Cancel any time, no questions asked.
If a deliverable is provably broken (e.g. a kit that doesn't run, a cert the verifier rejects), we refund without argument.
We don't gate refunds behind support tickets or call queues. Email + a sentence is enough.
UK Consumer Rights Act 2015 statutory protections apply for any consumer purchase and override anything on this page that's less favourable.
EU consumers retain the 14-day right of withdrawal under Directive 2011/83/EU for digital content not yet delivered.

Per-product policy

EU AI Act Readiness Scorecard

Free

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Free product. No payment, no refund needed. You can request deletion of your captured email + cert at any time via security@csoai.org.

AI Bias Detection

£299/mo

7-day free trial · 30-day money-back

Cancel within 7 days of trial start: zero charge. Cancel within 30 days of first paid invoice: full refund of that invoice. After 30 days: cancel anytime, no further charges, no refund of past invoices.

Article 50 Watermarking Kit

£999 one-time

14 days

14-day refund if the kit hasn't been deployed (no signed cert generated yet). After deployment: no refund — you have the working artefact. Optional £99/mo monitoring is cancellable any time.

NIS2-DE Self-Serve Kit

£49 one-time

14 days

Full refund within 14 days if you have not yet completed the BSI portal walkthrough.

NIS2-DE Done-For-You

£999 one-time

Until kickoff

Full refund up to the moment we begin the engagement (Zoom kickoff scheduled). After kickoff: 50% refund if cancelled before Section 30/32 register submission. After submission: no refund — you have the late-filing rationale + signed attestation.

Audit-Prep Bundle

£4,950 one-time

Pre-kickoff: full · Mid-engagement: 50%

Full refund up to the scheduled kickoff Zoom. 50% refund if the engagement is cancelled before Day 5 of the 14-day workstream. After Day 5: no refund — substantial deliverables (DPIA, FRIA, Article 9 risk register, conformity statement) are already drafted.

Compliance Consulting

£950/day

24h before booked day

Cancel up to 24h before the booked day: zero charge. Less than 24h notice: 50% of day-rate. Engagement cancelled mid-day: pro-rated to the hour.

Pro / Enterprise subscriptions

£79-£1,499/mo

30 days · annual: pro-rated

Cancel any time, no further charges. Within 30 days of first invoice: full refund. Annual plans: pro-rated refund of unused months on cancellation. Enterprise SLA breaches: service credits per contract terms.

How to request a refund

Email nicholas@csoai.org with the order email, the product, and one sentence on why. We respond within 24h on weekdays. Refunds processed via Stripe back to the original payment method, typically 5-10 business days.

If a Stripe chargeback is opened without first emailing us, we accept the chargeback — but we'd much rather just refund directly. Saves both sides the fee + admin.

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